Shipping Policy
Shipping and Delivery Types and Fees
Ensuring you have a seamless experience where orders arrive promptly and in excellent condition is critical at Denver Modern. We offer two primary shipping options, plus local pickups and local deliveries. Please note we do not ship to PO Boxes and shipping is available for customers within the contiguous 48 states.
- Standard (Threshold) Shipping: For customers who choose Standard Shipping, your order will be delivered outside your home or at the nearest accessible point of your delivery address.
- Freight Carrier: If your order has large/oversized items or consists of 5+ items, it will be palletized to ensure it arrives safely. Your items will be delivered via freight carrier, who will call you directly to schedule a window of time for delivery and will require a signature. Commercial locations, businesses and apartments will also require a signature and a delivery appointment. Debris and the pallet will not be removed.
- Ground: If your order does not meet the above criteria, it will be delivered to your front door by Fedex. This option does not require a signature upon delivery.
**Tip: We try our best to design pieces that ship as conveniently as possible, all while fully assembled and carefully packaged: Vail Counter Stools and Vail Dining Chairs can go ground with Fedex. Oversized pieces, like the Vail Lounge Chair, will ship freight when Standard Shipping is selected.**
- In-Home Delivery: A professional team will carefully bring your order inside your home and place it in your desired location, while also removing any boxes and trash. In-Home Delivery carriers will call you directly to schedule a window of time for delivery and will require a signature.
- Local Pickup: Local pick ups are available to customers in Colorado.
- Local Delivery: Local deliveries can be selected for addresses within a 30-mile radius of our Denver warehouse.
In specific locations, we utilize a Third-Party Logistics Provider (3PL) to facilitate Standard (Threshold) Shipping and Local In-Home Deliveries. When a 3PL is involved in handling your order, we will communicate this to you during the order confirmation process.
The availability of local pickup and delivery options varies depending on the specific product, location, and other factors. The available alternatives will be presented to you during the checkout process based on your shipping address.
Outside the Contiguous 48 states
To receive a quote on shipping outside the contiguous 48 states, please contact us at info@denvermodern.com.
Shipping and Delivery Tracking and Timelines
Please refer to the following guidelines so you have clear expectations regarding our shipping services' tracking information, processing timeframe, and transit times:
Standard Shipping:
- Tracking Information: We will send you an email indicating your order has shipped along with your order number, items included, and pertinent tracking information. Tracking information may require 24-48 hours to update appropriately based on the carrier.
- Transit Time: The typical transit time is between 3 to 7 business days.
In-Home Delivery:
- Tracking Information: We will send you an email indicating your order has shipped along with your order number, items included, and pertinent tracking information. Tracking information may require 24-48 hours to update appropriately based on the carrier.
- Transit Time: The typical transit time is between 1 to 3 weeks.
Third-Party Logistics (3PL):
- Tracking Information: Our Third-Party Logistics company will send you an email indicating your order is ready to be scheduled for delivery, along with your order number and items included, and you will be able to schedule directly from the email.
- Transit Time: Typical transit time is between 1 to 5 business days.
Local Delivery
- Processing Time: You will receive a text or email once your order is ready to deliver.
- Delivery Time: A team member will work with you to schedule a date and time within a 2 hour window that works best for you.
Local Pickup
- Processing Time: Once marked ready for pickup, you will receive an email providing warehouse address, hours, and the email address of our warehouse manager so you may schedule a time to pick up.
Please note the above transit times are estimates and can be subject to unforeseen circumstances, such as weather conditions, transportation delays, or other external factors. We strive to expedite the processing and delivery of your order to the best of our abilities.
If you have any specific concerns or need further information about the timing of your order, please feel free to contact our customer support team. We are here to assist you and provide updates on the status of your shipment.
Multiple Shipments and Orders
- Consolidated Shipping: We aim to minimize the number of shipments for each order to reduce inconvenience and improve efficiency. This means we will ship all items together whenever possible on the latest promised delivery date specified for the order.
- Single Shipping Fee: We believe in transparency and simplicity. Therefore, we charge a single shipping fee to our customers, regardless of the number of shipments required to fulfill their orders. This way, you can enjoy the convenience of receiving your items in as few shipments as possible without incurring additional costs.
- Shipping Split: While our goal is to ship orders in a consolidated manner, there may be situations where it becomes necessary to split a shipment. We reserve the right to split shipping if it allows faster fulfillment or is more practical for logistical reasons. Any shipping splits will be done thoughtfully to minimize potential inconvenience to our customers.
Route Package Protection
We are thrilled to announce our collaboration with Route Package Protection, a trusted partner dedicated to providing extra security for your orders. This partnership ensures your shopping experience remains worry-free and your items reach you in perfect condition.
You can enhance your order's protection during checkout by adding Route Package Protection, which offers peace of mind for any unforeseen "in-transit" related issues, such as loss, theft, or damage. In the unlikely event of any concerns, you can conveniently file a claim with the Route team, who will swiftly provide you with the necessary assistance.
For more information about the benefits of Route Package Protection and answers to frequently asked questions, we invite you to visit our dedicated page by clicking here.
By partnering with Route Package Protection, we are committed to a shopping experience that exceeds your expectations. If you have any further questions or require assistance, please do not hesitate to contact our dedicated customer support team. We are here to serve you with excellence.
Cancellations
We understand circumstances may arise where you need to cancel your order. We have established the following guidelines regarding shipping cancellations:
- Prior to Shipment (Shipping Label Not Created): You can cancel your order before a shipping label has been created, and our team will assist you in promptly canceling the order and arranging any necessary refunds. Please note: a shipping label is created approximately 24 hours prior to when an order is marked as fulfilled.
- After Shipment (Shipping Label Created): Once a shipping label has been created, it is considered processed and in transit. In this case, if you wish to cancel the order, we will process it as a return rather than a cancellation. You must follow our standard return process.
Return Policy - Shipping Fees and Refunds
Our return policy is designed to provide transparency and clarity regarding our shipping fees and refunds. Please note the following information:
- Return Policy: In the case you are not completely satisfied with your purchase, please contact info@denvermodern.com to return or exchange your item(s) within 30 days of the delivery date.
- Shipping Fees: Shipping fees cover the costs of processing, packaging, handling, and delivering your order. These fees are separate from the product prices and are non-refundable.
- Refunds: For a return, a refund for the product purchase amount will be issued. Shipping fees are non-refundable unless there is an error on our part, such as shipping the wrong item or a damaged product. Shipping fees are non-refundable once a shipping label has been created for an order, per our cancellation policy above.
- Exceptional Circumstances: In exceptional cases where Denver Modern determines a refund of shipping fees is warranted, we will review and consider such requests on a case-by-case basis. Any decision to refund shipping fees in exceptional circumstances will be made at the sole discretion of Denver Modern.
Shipping Hold
We understand there may be instances where you may need to delay the shipment of your order. We are pleased to hold orders to accommodate such situations:
- Holding Period: We provide a complimentary holding period of up to 60 days starting from the lead time given for your order, during which period we will not ship your order. You must request to hold an order prior to checkout by emailing info@denvermodern.com.
- Hold Extensions after 60 Days: We offer comprehensive holding services for a fee if you require a more extended holding period beyond the initial 60 days. After the complimentary 60-day period, a charge of $100 per month will be applied to hold your order in our facilities. This fee covers the storage and management of your items during the extended holding period.
- Scheduling Delivery of Held Orders: Once you are ready to receive your order, we require your confirmation in order to schedule shipment and delivery. Please contact our customer support team at info@denvermodern.com.
Please note the following essential considerations:
- Holding fees are non-refundable.
- The 60-day holding period begins from the date of purchase.
- Any applicable shipping fees, including those for extended holding, are separate from the product prices and are the customer's responsibility.
If you have any further questions or require assistance regarding holding orders, please don't hesitate to contact our customer support team. We are here to assist you and provide guidance throughout the holding and delivery process.
