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Shipping and Delivery Types and Fees
Ensuring you have a seamless experience where orders arrive promptly and in excellent condition is critical at Denver Modern. We offer two primary shipping options, plus local pickups and local deliveries. Please note we do not ship to PO Boxes and shipping is available for customers within the contiguous 48 states.
**Tip: We try our best to design pieces that ship as conveniently as possible, all while fully assembled and carefully packaged: Vail Counter Stools and Vail Dining Chairs can go ground with Fedex. Oversized pieces, like the Vail Lounge Chair, will ship freight when Standard Shipping is selected.**
In specific locations, we utilize a Third-Party Logistics Provider (3PL) to facilitate Standard (Threshold) Shipping and Local In-Home Deliveries. When a 3PL is involved in handling your order, we will communicate this to you during the order confirmation process.
The availability of local pickup and delivery options varies depending on the specific product, location, and other factors. The available alternatives will be presented to you during the checkout process based on your shipping address.
There are several fabrics available for the Vail Ottoman, including leather, linen, FIQA, and Boucle. The FIQA fabric is made from 100% recycled polyester and is a popular choice for its durability, comfort, and timeless style. Linen is a blend of polyester, viscose, and linen that is a lightweight and breathable fabric that is perfect for any home, and our 100% leather is a luxurious and elegant option that adds a touch of sophistication to any room. The Vail Ottoman is supported by a black powder coated steel frames and heirloom oak leather straps.
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Enjoy a risk-free shopping experience with our 30-day hassle-free return policy. Buy with confidence today!
Enjoy peace of mind with up to 5 years of furniture protection against stains and accidental damage. Relax, we've got you covered.
Great news! We designed the Vail Ottoman covers to be easily removable. You can dry clean the cream, charcoal, or boucle fabrics. The FIQA fabrics are machine-washable in cold water. Additionally, if you want to change the look of your Vail Ottoman, you can replace the existing cover with a new one. To check out the available options, visit our Vail Ottoman Covers page.
Avoid placing it in direct sunlight or near a heat source to keep your leather looking its best. Rub out minor scratches lightly with a finger. Wipe any excess oil-based spots and spills with a clean, dry cloth. Do not apply water. Instead, leave the area alone: In most cases, the area should dissipate into the leather after some time. For permanent stains or thorough cleanings, we recommend contacting a leather specialist.
Linen and Boucle: Blot spills immediately with a clean, colorfast towel. Spot clean with a damp cloth or sponge, gently blotting to remove excess water, then air dry. For tougher stains, the cover can be removed and dry-cleaned. Linen and Boucle are treated with DEFEND for maximum protection.
FIQA Boucle and Woven: Blot spills immediately with a clean, colorfast towel. Spot clean with a damp cloth or sponge, gently blotting to remove excess water, then air dry. The cover can be removed and machine-washed with bleach for tougher stains.
Leathers: Avoid placing it in direct sunlight or near a heat source to keep your leather seating looking its best. Rub out minor scratches lightly with a finger. Wipe any excess oil-based spots and spills with a clean, dry cloth. Do not apply water. Instead, leave the area alone: In most cases, the site should dissipate into the leather after some time. We recommend contacting a leather specialist for permanent stains or thorough cleanings.
Avoid placing your Vail Ottoman in direct sunlight to keep it looking its best. The FIQA fabrics are UV resistant, making them resistant to discoloration and fading thanks to solution-dyed yarns. This means that the yarns are colored to the core with UV-stable pigments.
If your cushions start getting flat from use, fluff them up by shaking, chopping, punching, and squishing them from all sides. Evenly distribute your fluffing. Ensure you aren't hitting one area of the cushion and forgetting about the other side. All sides are equal.
We recommend against re-treating any linen or boucle fabrics as they are already DEFEND treated, ensuring optimal protection. However, please note that the FIQA fabrics and leather materials should not be treated as they require specialized care to maintain their quality and appearance.
We have designed the Vail Ottoman legs to include a felt-tipped padding covering to reduce any scratching of hard floor surfaces. If you need replacement or missing levelers, contact us at firstname.lastname@example.org.
Regrettably, we cannot accommodate requests for swapping out the existing straps with a different type of fabric.
We provide replacement cushions, straps, and frames at no cost in case of any damages or defects during shipping or manufacturing. However, if the need for replacement arises due to reasons beyond these, we offer these items for purchase to ensure our customers' satisfaction with our products.
Absolutely! The cream and charcoal linen fabrics, as well as the boucles, require dry cleaning only to maintain their quality. On the other hand, the FIQA fabrics can be machine washed and even bleached if needed. Please note that the leather material is not washable and requires specialized care from a leather expert to ensure its longevity and durability.
Great news! Ordering swatches is a breeze. Email us at email@example.com, and we'll take care of the rest.
The Vail Ottoman is designed and crafted with materials that meet commercial and residential grade standards, ensuring exceptional durability and longevity.
We offer a hassle-free return policy for all purchases made within 30 days. If you are unsatisfied with your purchase, you can easily return it within this timeframe for a full refund or exchange. For more details, visit our return policy page.
We are thrilled to announce that we now offer extended warranties on all our products for up to 5 years! This additional protection covers accidental damage, stains, and other issues, providing peace of mind and reassurance in your purchase. At Denver Modern, customer satisfaction is our top priority. If you encounter any issues with your order or products, don't hesitate to contact us at firstname.lastname@example.org, and we will do our best to assist you.
Our products are composed of various components sourced from different regions worldwide. While most of our products are designed in the United States, we work with trusted manufacturing partners based in Vietnam to produce them. Our commitment to quality and ethical sourcing ensures that every product we offer meets our rigorous standards while supporting responsible production practices.
If you would like to exchange an item for another of equal or greater value, we kindly ask that you contact us at email@example.com to initiate the exchange process and ensure a smooth and hassle-free experience. Please note that the customer is responsible for the shipping charges associated with the new product. Additionally, we cannot refund the original shipping charges.
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