Great news! We designed the Vail Ottoman covers to be easily removable. You can dry clean the cream, charcoal, or boucle fabrics. The FIQA fabrics are machine-washable in cold water. Additionally, if you want to change the look of your Vail Ottoman, you can replace the existing cover with a new one. To check out the available options, visit our Vail Ottoman Covers page.

Avoid placing it in direct sunlight or near a heat source to keep your leather looking its best. Rub out minor scratches lightly with a finger. Wipe any excess oil-based spots and spills with a clean, dry cloth. Do not apply water. Instead, leave the area alone: In most cases, the area should dissipate into the leather after some time. For permanent stains or thorough cleanings, we recommend contacting a leather specialist.

Linen and Boucle: Blot spills immediately with a clean, colorfast towel. Spot clean with a damp cloth or sponge, gently blotting to remove excess water, then air dry. For tougher stains, the cover can be removed and dry-cleaned. Linen and Boucle are treated with DEFEND for maximum protection.
FIQA Boucle and Woven: Blot spills immediately with a clean, colorfast towel. Spot clean with a damp cloth or sponge, gently blotting to remove excess water, then air dry. The cover can be removed and machine-washed with bleach for tougher stains.
Leathers: Avoid placing it in direct sunlight or near a heat source to keep your leather seating looking its best. Rub out minor scratches lightly with a finger. Wipe any excess oil-based spots and spills with a clean, dry cloth. Do not apply water. Instead, leave the area alone: In most cases, the site should dissipate into the leather after some time. We recommend contacting a leather specialist for permanent stains or thorough cleanings.

Avoid placing your Vail Ottoman in direct sunlight to keep it looking its best. The FIQA fabrics are UV resistant, making them resistant to discoloration and fading thanks to solution-dyed yarns. This means that the yarns are colored to the core with UV-stable pigments.

If your cushions start getting flat from use, fluff them up by shaking, chopping, punching, and squishing them from all sides. Evenly distribute your fluffing. Ensure you aren't hitting one area of the cushion and forgetting about the other side. All sides are equal.

We recommend against re-treating any linen or boucle fabrics as they are already DEFEND treated, ensuring optimal protection. However, please note that the FIQA fabrics and leather materials should not be treated as they require specialized care to maintain their quality and appearance.

We have designed the Vail Ottoman legs to include a felt-tipped padding covering to reduce any scratching of hard floor surfaces. If you need replacement or missing levelers, contact us at [email protected].

Regrettably, we cannot accommodate requests for swapping out the existing straps with a different type of fabric.

We provide replacement cushions, straps, and frames at no cost in case of any damages or defects during shipping or manufacturing. However, if the need for replacement arises due to reasons beyond these, we offer these items for purchase to ensure our customers' satisfaction with our products.

Absolutely! The cream and charcoal linen fabrics, as well as the boucles, require dry cleaning only to maintain their quality. On the other hand, the FIQA fabrics can be machine washed and even bleached if needed. Please note that the leather material is not washable and requires specialized care from a leather expert to ensure its longevity and durability.

Yes, we do offer the Vail Lounge Chair!

Great news! Ordering swatches is a breeze. Email us at [email protected], and we'll take care of the rest.

The Vail Ottoman is designed and crafted with materials that meet commercial and residential grade standards, ensuring exceptional durability and longevity.